MAULANI PUJA KUSUMA, C.; FERDIAN SHOBUR, A. The Development of an ITIL-Based Customer Service Complaint Handling System. Jurnal Pustaka Data (Pusat Akses Kajian Database, Analisa Teknologi, dan Arsitektur Komputer), [S. l.], v. 6, n. 4, p. 650 –, 2026. DOI: 10.55382/jurnalpustakadata.v6i4.2015. Disponível em: https://jurnal.pustakagalerimandiri.co.id/index.php/pustakadata/article/view/2015. Acesso em: 13 sep. 2026.